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Legal

Refund Policy

Last updated: August 2026

When fees already paid for a Subscription are refundable, and when they are not.

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Except as required by applicable law, fees already paid are non-refundable, including in the event of voluntary cancellation partway through a billing period.

Except as required by applicable law, N5 has no obligation to provide a refund or credit for reasons including, without limitation, that You: (a) changed Your mind about a Product; (b) purchased a Subscription by mistake; (c) lack the expertise to use the Product; (d) no longer need the Product; or (e) have engaged in activity that N5 deems suspicious or fraudulent.

Not part of the policy

The text above is also Section 8 (Refunds) of the Terms of Use; it is published here on its own so it can be referenced directly.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all of our orders and handles customer service enquiries and returns — see Paddle’s buyer terms and privacy policy. For any question about a charge or a subscription, write to support@getdojo.io.

Published in English. Questions about this document: support@getdojo.io.

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We use Paddle as our Merchant of Record and authorized reseller. Paddle processes your payment, issues invoices/receipts, and determines, collects, and remits applicable taxes.

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